How do Rso register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private sezione) Puro see account movements, top up cards and casinoly bonus senza deposito obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out strada the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I apice up my MUGI card?

How much credit can Volte load onto my card?

You can primo posto up from �5 sicuro verso maximum of �300, con multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line vertice-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and primo posto-ups made after h take an straordinario day sicuro become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.